Privacy Policy under GDPR regulation (for Europe and companies doing business towards European area users) - Sleeptime Therapy®

This privacy policy describes how our company collects, uses and discloses your personal information and data when you use our services through our websites and/or application.

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What kind of data is collected?

Our company collects the following set of data and information:

• Personal identification information (name, physical address, email address, phone number…)

• Images/Photos

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How is the data collected?

You provide our company with most of the data we collect, we collect data and process personal data and information when:

• You register online or place and order for any of our products or services

• Use our website or application when cookies are set on your device

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Our company might also receive data and information indirectly from the following sources:

• Flurry (https://www.flurry.com)

• Firebase (https://www.firebase.google.com)

• Count.ly (https://count.ly)

• AppsFlyer (https://www.appsflyer.com)

• Facebook App Event (https://developers.facebook/coom/docs/app-events)

 

How will we use your data?

Our company collects your data so that we can:

• Process your order, manage your account

• Send you email with special offers on products and services

When our company processes your order it may send your data to credit and banking agencies to prevent fraudulent purchases that can include third-party payment processors.

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How is the data stored?

Our company securely stores your data in France (Europe), Australia and may be hosted in other locations depending on our hosting partners.

Our company will keep your Personal and Data information for the minimum time neccesary to provide our services to you and/or to comply with legal and reglatory requirements. Once this time period has expired, we will delete your data.

• Device model (anonymous)

• OS version (anonymous)

• Device’s language (anonymous)

• Geolocalisation if provided

• Country (deducted from geolocalisation)

• City (deducted from geolocalisation)

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Third-party data processors 

There are some services provided in our organisation through third party services providers. Examples of third party services providers include accounting services, server hosting and email delivery providers, business associates, vendors and other business partners and reputable companies in the industry who subcontract to us, where permitted by law.

 

Marketing

Our company would like to send you information about products and services of ours that we think you might like as well as those of our partner companies:

​If you have agreed to receive marketing emails or communication you may always opt out at a later date.

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You have the right at any time to stop our company from contacting you for marketing purposes or giving data to other partners working with our company.

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If you no longer want to be contacted for marketing purposes you can contact us at: support@sleeptimetherapy.com.

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Data protection rights

Our company would like to make sure you are fully aware of all your data protection rights. Every user has, if applicable, the right to:

• The right to access: you have the right to request our company for copies of your personal data.

• The right to rectification: you have the right to request that our company corrects any information you believe is inaccurate or mistaken. You also have the right to request our company to complete information you believe is incomplete.

• The right to erasure: you have the right to request that our company erase your personal data under certain conditions.

• The right to restrict processing: you have the right to request that our company restricts the processing of your personal data under certain conditions.

• The right to object to processing: you have the right to object to our company’s processing of personal data under certain conditions.

• The right to data portability: you have the right to request that our company transfers the data we have collected to another organization or directly to you under certain conditions.

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If you have any request regarding this matter we have a month to answer you. If you want to exercise any of these rights please contact us by using the following contact email: support@sleeptimetherapy.com.

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Privacy policies of other websites or third-party

Our company’s website might contain links to other websites, our privacy policy applies only to our website and/or application and services so if you click on another website you must read their privacy policy.

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Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page, this privacy policy was last updated on April 30, 2024.

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Contacting us

If you have any questions or demand about our privacy policy, the data we hold on you, or you would like to exercice one of your data protection rights, please contact us at: support@sleeptimetherapy.com.

 

Contacting the appropriate authority

If you have a question about your Consumer Data Right privacy rights or making a complaint, you can make an enquiry or call the OAIC (Office of the Australian Information Commissioner) on 1300 363 992. For more information on Consumer Data Right complaints, see the OAIC’s website.

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PRIVACY POLICY under other regulations than GDPR

Our company is committed to protecting individual privacy and securing the personal information made available to us when you visit. This privacy policy describes what information is made available to our company and how that information is used and retained and provides information on:

• Information we receive (when you provide it, visit our website, receive email…)

• How this information is used

• Sharing of this information

• Data retention

• Third-party tools and sites

• Children and privacy security

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If you have any question or suggestion for its improvement, please let us know at support@sleeptimetherapy.com.

 

Information you give us

You do not have to provide our company with any personal information or create a user account to access information on our website and/or application. However for some services we may need personal information from you such as:

• Personal identification information (name, physical address, email address, phone number…)

• Photos/Images

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Also when you visit our website the following information is automatically received and stored by servers:

• IP address

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Third-party websites

Our company’s website and/or application might contain links to other websites, our privacy policy applies only to our website so if you click on another website you must read their privacy policy.

 

How information is used

If you choose to provide us with information we may use that information to contact you, respond to your message or provide information or services you requested.

We use data you provide and automatically generated data for statistical analysis to assess what information is of interest to users and system performance. This allows us to make general improvements to our site. We may also use your information in order to detect, prevent and respond to security issues and harmful activities on our website and/or application.

 

Sharing of this information

Information you choose to share with our company may be treated as public information.

Our company uses a third-party analytics provider (such as Google Analytics) to analyze data from cookies. The third-party analytics provider does not receive personally identifiable information through these cookies. We have also limited the provider’s ability to see your full IP address.

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Within our company we restrict access to personally identifiable information to employees, contractors and vendors subject to non-disclosure requirements who require access to this information in order to perform their official duties and exercise controls to limit what data they can view based on the specific needs of their position.

We do not use or share your information for commercial purposes and except as described above, we do not exchange or otherwise disclose this information.

 

Link to external websites and third-party

Our website may link to other websites created and maintained by other private and/or public organisations and individuals. When you follow a link to an external site you are leaving our website and are subject to external site’s privacy and security policies. Our company does not control or guarantee the accuracy, relevance, timeliness or completeness of information contained on an external site.

 

Security

Our company takes reasonable precautions to protect our site and information. For example we restrict access to personally identifiable information to employees, contractors and vendors subject to non-disclosure requirements.

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Our company also uses commonly used practices and technical controls to protect the information in our possession or control. These practices and controls include, but are not limited to, encrypting the transfer of personal information over the internet, using firewalls and intrusion detection systems and maintaining strict technical controls and procédures to ensure data integrity.

We periodically review our processes and systems to verify compliance with industry best practices and to ensure the highest level of security for our website.

 

Updates do this privacy policy

Our company will revise or update this policy from time to time, if we make significant changes to how we handle personal information we will post changes to the policy on our site and change the date at the end.

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Updated on: April 30, 2024

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Cookie Policy and other similar tracking technologies (GDPR and non GDPR)

When you visit Sleeptime Therapy® we may send cookies or other similar tracking technologies to your computer or to any other device you use. We use cookies and similar tracking technologies to track user’s preferences and to know how he uses our services.

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A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

For further information visit allaboutcookies.org

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Cookies are used for user identification and proper assignment of historical user data collected during previous visits.

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Both temporary cookie files (session cookies) and persistent cookies are used. Users may delete or remove cookies for the browser at any time or block cookies from being installed on its device. However this may affect the operation of our services or even result in its blocking.

As described above, we use your personal information and data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalize Facebook advertisements and to analyze the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

• We publish Google AdSense advertisements on our website, together with advertisements from the following advertisers and advertising networks that are distributed by Google: (identify and provide links to advertisers and networks). The advertisements may be personalized to reflect your interests. To help determine your interests Google and its partners use cookies.. The cookies are used to track your previous visits to our website and your visits to other websites. You can opt out of Google's personalised advertising by visiting https://www.google.com/settings/ads and you can opt out of third party cookies used for personalised advertising by visiting http://www.aboutads.info. You can review Google's privacy policy at https://policies.google.com/privacy.

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For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://adssettings.google.com/authenticated

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

We can use different type of cookie or tracking technologies while you are visiting our website and/or application:

• Strictly necessary cookies: These types of cookies enable you to access and browse websites and use their features. Without these cookies, services like billing or shopping baskets cannot work properly.

• Performance cookies: these cookies collect information and data about how you use our websites and/or application. The data collected can be used to optimize our websites and/or applications. These cookies are used to know where our visitors and users are coming from. These cookies do not collect information that identifies you personally.

• Functionality cookies: these cookies allow our website or application to remember your choices. They can be used to memorise your localisation, or your preferences such as language settings or font size.

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How to manage cookies?

You can set your browser not to accept cookies and the above website and/or application tells you how to remove cookies from your browser. However some of our websites and/or applications might not work properly without the use of cookies.

Here are some of the main explanation on how to delete cookies on your browser: https://support.google.com/chrome/answer/95647 (Chrome); https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); https://help.opera.com/en/latest/security-and-privacy/ (Opera); https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

For mobile devices, if you don’t want to receive targeted advertising based on your center of interest coming from a mobile application, please check the parameters of the operating system of your mobile device and follow these instructions: 1) iOS Users: to enable “Limited Ad Tracking” follow the instructions given by Apple. 2) Android Users: to enable the option “deactivate ad personalisation”, follow the instructions given by Google on Google Play. 3) You might want to download  the DAA mobile AppChoices application  to control behavioural advertising online.

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General Privacy Policy:

Last updated: April 30, 2024

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Intro/Scope

‍Sleeptime Group PTY LTD. (“Sleeptime Therapy®,” “we,” “our,” and/or “us”) value the privacy of individuals who use our application, website, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”) to provide self-hypnosis exercises. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service ([URL]).‍

 

 

Information We Collect

We may collect a variety of information from or about you or your devices from various sources, as described below.
If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
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A. Information You Provide to Us.

Registration and Profile Information.
When you sign up for an account with us, we ask you for your first name, e-mail address, and password.

‍Communications.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your first and last name, e-mail address, phone number, and the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

‍Careers.
‍If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.
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B. Information We Collect When You Use Our Services.

Responses to Guided Hypnosis Exercises.
When you use our Services for guided hypnosis exercises, we may ask you to answer questions so that we can provide you with a more personalized experience. For example, we may ask you how much pain you are experiencing on a scale from one to ten. You can provide your responses using your voice (if you enable your device’s microphone) or by typing in your responses.

Location Information.
When you use our Services, we may infer your general location information, for example by using your internet protocol (IP) address.

Device Information.
We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.

Usage Information.
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.Information from Cookies and Similar Technologies. We collect information using cookies, pixel tags, or similar technologies. We may use these technologies to collect information about your online activities over time. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

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How We Use the Information We Collect

We use the information we collect:

• To provide, maintain, improve, and enhance our Services;

• To personalise your experience on our Services such as by providing tailored content and recommendations;

• To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

• To generate anonymised, aggregate data containing only de-identified, non-personal information that we may use for any legal purpose;

• To send you push notifications;

• To find and prevent fraud, and respond to trust and safety issues that may arise;

• For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and

• For other purposes for which we provide specific notice at the time the information is collected.
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How We Share the Information We Collect
We do not share or otherwise disclose information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.

Vendors and Service Providers.
We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.

Marketing.
We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.

Analytics Partners.
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.

As Required By Law and Similar Disclosures.
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

Merger, Sale, or Other Asset Transfers.
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent.
We may also disclose your information with your permission.

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Your Choices

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Marketing Communications.
You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Do Not Track.
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.If you choose not to provide us with information we collect, some features of our Services may not work as intended.

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Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

 

Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

 

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and the parts of our services designed for children 13 years or younger are to be used under the guidance and supervision of a parent or guardian. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at support@sleeptimetherapy.com.
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International Visitors

Our Services are hosted in the Australia, France (Europe) and potentially other locations globally and intended for visitors located within Australia. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
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Update Your Information or Pose a Question

If you would like to update your account information, or if you have questions about your privacy on the Services or this privacy policy, please contact us at support@sleeptimetherapy.com.
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Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
 

Contact Information

Sleeptime Group PTY LTD (as Sleeptime Therapy®) is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at support@sleeptimetherapy.com.